Because our products are fresh, perishable food baked to order, we follow a simple, fair returns policy.Non-Returnable: Freshly baked cookies and food items are non-returnable and non-refundable once dispatched, except in the cases below. Please check your order carefully at delivery.Damaged, Wrong, or Missing Items: If your order arrives damaged, incorrect, or with missing items, contact us within 48 hours of delivery with your order number and clear photos of the issue at pahelbakers@gmail.com or 9537482424. We will arrange a replacement or refund for the affected items.Refunds: Approved refunds are issued to the original payment method within 7–10 working days.Cancellations: Orders can be cancelled for a full refund only before baking begins. Once your order is in preparation, it cannot be cancelled.Contact: pahelbakers@gmail.com | 9537482424.Business Details: FSSAI Lic. No. 20725906000052. 48, Pride, Supercity Lifestyle Bungalows, Santej, Kalol, Gandhinagar, Gujarat – 382721.